Summary:

IITOB is implementing an Information Technology Service Management (ITSM) framework to improve the quality of its IT services and customer relationships. The IT services include, but are not limited to, network and connectivity, telecommunications, storage and data protection, account administration and access control, collaboration tool support, hosting, database management, hardware, and accessories (desktop, mobile, printer), security, cloud, service automation platform (ServiceNow) management, and professional services (consultation and solutions). 

Requirements:

• ServiceNow 
• Database Management 
• Network Oversight and Project Management