VA Electronic Health Record Modernization (EHRM) Supporting large-scale healthcare IT transformation
Challenge: Supporting the VA’s transition from legacy health record systems to modern, integrated platforms while maintaining data integrity and system availability.
Our Contribution (through partnerships):
- Health middleware and data management (HMDM) support
- Cerner joint release management and integration
- Complex multi-agency environment coordination
- Data migration and system integration support
Results:
- Successful integration of modern EHR capabilities
- Maintained data integrity throughout complex migrations
- Supported seamless system transitions with minimal downtime
- Enhanced healthcare delivery capabilities for Veterans
Department of Homeland Security
Field Operations Support Services (FOSS) Program Managing operations across 16 USCIS field offices
Challenge: Provide comprehensive operational support for high-volume immigration services across the nation’s busiest USCIS field offices, including locations with historically high staff turnover.
Our Approach:
- Implemented scalable operations framework across all sites
- Developed rapid onboarding and training programs
- Created standardized procedures and knowledge management systems
- Established real-time performance monitoring and optimization
Results:
- Maintained 95%+ staffing levels across all field offices
- Achieved operational excellence in the five busiest USCIS locations
- Reduced processing delays and improved customer satisfaction
- Demonstrated ability to manage high-stress, high-volume environments
Key Capabilities: Multi-site operations management, rapid staff scaling, performance optimization, customer service excellence
Department of Defense
Platform One and Kessel Run Support Cloud-native DevSecOps for mission-critical DoD systems
Partnership Expertise (through OMNI Federal):
- Advanced DevSecOps pipeline development and management
- Zero Trust architecture implementation
- Container orchestration and microservices deployment
- Automated security scanning and compliance validation
Business and Enterprise Systems Product Innovation (BESPIN) Enterprise-scale digital transformation for the U.S. Air Force
Partnership Contribution:
- Scalable digital modernization framework
- Cloud-native application development and deployment
- Automated CI/CD pipeline implementation
- Enterprise data integration and analytics
Platform-Specific Success Stories
Salesforce Development Excellence
Business Development and Capture Management Automation Federal and commercial client implementations
Challenge: Organizations needed to streamline complex business development processes, improve capture management, and enhance data visibility across sales and proposal teams.
Our Direct Experience:
- Custom Lightning application development
- Automated workflow implementation using Process Builder and Flow
- Integration with external data sources and document management systems
- Real-time dashboard and reporting development
Results:
- Reduced proposal development time by 40%
- Improved win rate tracking and pipeline visibility
- Automated compliance and approval workflows
- Enhanced collaboration across distributed teams
Zoho Ecosystem Implementation
Comprehensive Business Process Automation End-to-end digital transformation for growing organizations
Our Implementation:
- Complete CRM customization and automation
- Project management and resource allocation optimization
- Document workflow and approval process automation
- Cross-platform integration and data synchronization
Results:
- Streamlined operations across multiple business functions
- Improved data accuracy and reporting capabilities
- Reduced manual processing time by 60%
- Enhanced customer relationship management and satisfaction
Federal Cybersecurity Excellence
Multi-Agency Security Implementations
Comprehensive ATO Achievement and Sustainment Supporting security authorizations across federal agencies
Partnership Achievements (through INTEGRITYOne Partners):
- Successfully achieved three-year ATOs for high-impact federal systems
- Implemented NIST RMF processes across DHS, FBI, FDA, and CISA
- Developed automated POA&M management and vulnerability remediation
- Established continuous monitoring and compliance reporting frameworks
Key Security Metrics:
- 100% on-time ATO deliverable submission
- 95% POA&M closure rate within established SLAs
- Zero critical security incidents during implementation
- Full compliance with agency-specific security requirements
Zero Trust Architecture Implementation
Modern Security Framework Deployment Aligning federal systems with OMB M-22-09 requirements
Implementation Approach:
- Current state assessment and gap analysis
- Phased Zero Trust maturity roadmap development
- Identity-centric security control implementation
- Continuous monitoring and optimization
Security Technologies: Multi-factor authentication, privileged access management, network micro-segmentation, endpoint detection and response
Technology Transformation Success
Cloud Migration and Modernization
Legacy System Modernization Transforming federal systems for cloud-native operation
Migration Strategy:
- Comprehensive legacy system assessment
- Phased migration approach with dual operations
- Data preservation and integration planning
- User training and change management
Cloud Platforms: AWS GovCloud, Microsoft Azure Government, hybrid cloud architectures
Data Integration and Analytics
Enterprise Data Platform Development Enabling data-driven decision making across federal agencies
ACDC Framework Implementation (through OMNI Federal):
- Unified data layer across legacy and modern systems
- Self-service analytics and reporting capabilities
- Real-time data pipeline development
- AI/ML readiness and implementation support
Key Success Factors
Federal Domain Expertise
- Deep understanding of federal procurement and compliance requirements
- Experience with agency-specific policies and procedures
- Knowledge of federal IT modernization initiatives and priorities
- Proven ability to work within federal budget and timeline constraints
Technical Excellence
- Modern DevSecOps practices with security embedded throughout
- Scalable architecture design for mission-critical systems
- Automated deployment and monitoring capabilities
- Comprehensive testing and quality assurance processes
Operational Reliability
- 24/7/365 operational support capabilities
- Rapid incident response and resolution
- Proactive monitoring and maintenance
- Disaster recovery and business continuity planning
Staff Continuity and Expertise
- 95% staff retention rate across federal programs
- Structured internship and development programs
- Cross-training and knowledge management systems
- Continuous professional development and certification
Client Testimonials
“EMD Strategies demonstrated exceptional capability in managing our complex, multi-site operations. Their ability to maintain high performance standards across our busiest locations while supporting continuous improvement initiatives has been invaluable to our mission success.”
“The team’s expertise in federal compliance and security requirements, combined with their practical implementation experience, made our system modernization both successful and efficient.”
Partnership Amplified Capabilities
Our strategic partnerships significantly enhance our federal DevSecOps capabilities:
OMNI Federal: Brings cutting-edge DoD DevSecOps experience from Platform One and Kessel Run, with deep expertise in cloud-native development and Zero Trust implementation.
INTEGRITYOne Partners: Contributes 20+ years of federal cybersecurity experience across multiple agencies, specializing in ATO achievement and enterprise security transformations.
Devout Inc.: Provides specialized healthcare IT and Salesforce expertise, with proven experience in VA EHRM and complex federal data management requirements.
Lessons Learned and Best Practices
Federal Modernization Success Factors
- Phased Implementation: Gradual transitions minimize risk and maintain operational continuity
- Stakeholder Engagement: Regular communication and feedback loops ensure alignment with mission needs
- Security Integration: Early and continuous security consideration prevents delays and ensures compliance
- Staff Development: Investment in team capabilities pays dividends in long-term success
- Documentation and Knowledge Transfer: Comprehensive documentation enables sustainable operations
Avoiding Common Pitfalls
- Over-Engineering: Focus on mission requirements rather than technical complexity
- Security Afterthoughts: Integrate security from the beginning, not as a final gate
- Communication Gaps: Establish clear channels between technical teams and mission stakeholders
- Scope Creep: Maintain discipline around defined objectives and deliverables
- Change Resistance: Invest in change management and user adoption strategies