Core Capabilities:
Records & File Management
Our comprehensive records management services include maintaining electronic and physical file systems, auditing file holdings, performing missing/lost file searches, and ensuring compliance with records management policies. We process files accurately and efficiently, maintain data integrity, and prepare files for retirement according to federal requirements.
Mail & Correspondence Management
EMD Strategies provides complete mail distribution management services including receiving, tracking, sorting, and distributing correspondence and packages. We interfile incoming correspondence, apply appropriate postage, manage courier services, and maintain accurate logs of all mail-related activities to ensure timely handling of critical communications.
Security & Badging Support
Our security badging services include operating identification issuance offices, managing access control systems, and supporting HSPD-12 compliance. We verify identification documents, capture biometric data, program and issue access credentials, and maintain security systems to ensure controlled facility access while providing professional customer service.
Administrative Support
We provide comprehensive administrative support including correspondence management, meeting coordination, document preparation, and file maintenance. Our administrative specialists organize files, coordinate activities, take meeting notes, prepare correspondence, and ensure efficient office operations to support leadership and program staff.
Customer Service & Help Desk Operations
Our professional help desk services support both internal and external customers with responsive, knowledge-based assistance. We monitor organizational inboxes, respond to inquiries, troubleshoot issues, and maintain communications channels to ensure effective information flow and problem resolution.